. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Thank you for the update, please let us know how things go. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Account - Mobile. Yodel, returned to sender. If your returns label just shows the Collect+ logo, please select Yodel. Most QuickStart kits have just 6 cables, connectors and powerlines to. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. i. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Yodel returned to sender. Yesterday it was showing for delivery, today if I hadn’t. God help anyone waiting for a delivery from yodel. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Yodel returned to sender. 7 stars for customer service. but I can't. Yodel works with many retailers to offer Return to Yodel Store services. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Browse Virgin Media Virgin Media Community. Thanks for your post and welcome to the community. I've taken a look at our systems and I can see that your new equipment was activated. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. Everything you need is posted to you. . Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. please can you check when I can receive my box? I’m regularly working from home and really. Chris_W1. May I ask if you've been able to return the equipment? For more information on this, please read here. Reply. Switched On Families. We would like to show you a description here but the site won’t allow us. If your parcel is able to be rearranged, you will see the options that are available to you. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. The talks between Virgin Media O2 and. Options. r/britishproblems•. Networking and WiFi. QuickStart, set up and connections. Packaging We would like to show you a description here but the site won’t allow us. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Should you need us again, please do reach back out to us. Entertain me; Broadband Deals. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Manage Your Account. To date not had any communication from Virgin Media chasing return of equipment. Sign in to My Virgin Media a. I haven’t ordered a phone and have never had a contract with Virgin. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. This will be a few weeks in advance so you'll have. Yes - of course. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Options. . Kits returned on 26th March, 2022 via Yodel as you intructed. Horrible, they treat customers like you own them something. Switched On Families. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. . I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. We would like to show you a description here but the site won’t allow us. on 08-11-2022 12:42. I’ve chased Yodel and they have promised to deliver tomorrow . If you’re not offered QuickStart or would rather have your. So far, the order has been stolen by Yodel’s driver. My parcel with a hub 4 was supposed to be delivered on Tuesday. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. . Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. . We would like to show you a description here but the site won’t allow us. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Use our app to: - Send a parcel from any of our thousands of local stores. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. . Processed at National Hub. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Processed at National Hub. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Watch out Samsung!We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. To date not had any communication from Virgin Media chasing return of equipment. When he arrived home one day he noticed a note in the letterbox from Yodel. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. Networking and WiFi. . They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Sign in . All the documents were signed , all. I contacted their support team via live chat to be informed it would be delivered Wednesday. You cannot blame the postal strikes, yodel etc. Joining in. I spent hours trying to get some info ou. Poor service Yodel, no delivery. Sorry to hear you have been having issues with your Yodel delivery. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Very. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . - Keep all your orders in one place. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. i. on 30-05-2023 13:29. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Thanks,Yodel says delivered but hasn’t. GXO has collaborated with Virgin Media since 1999. Hopefully they can reconnect the older hub for now. Fun story, I was in a block of flats with virgin media. QuickStart, set up and connections. Received into MITCHAM DEPOT. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. 07-06-2021 13:00. The issue is there was more than one item in the parcel. Or stream, control and manage. Sign in . Tech Chatter. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Yodel stole my parcel. O2 shop or local council recycle yard. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. A number of queries can be addressed by the automated assistant, which will point you. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Thanks for your post and welcome to the community. SpeedDelivery of your equipment to store via Yodel is free. on 04-02-2023 10:23. 13-01-2023 14:29 - edited 13-01-2023 14:30. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. 07480632098. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media. Hi chereseferry 👋. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. on 12-05-2023 19:08. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Stay safe online. In response to Zach_R. Apparently the tag could be damaged or missing and they can't find the parcel. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Virgin Media. on 02-02-2023 09:43. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Yodel say I have to speak to Virgin to get the package re sent. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. £45. Free tracking available as standard. Archived post. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Mobile Your Account. Networking and WiFi. It's just that I'm stuck home now, waiting for the delivery without a. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I don’t have and have never had an account with virgin. Arrowmunda. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. I call virgin and they have no idea about it being returned. We would like to show you a description here but the site won’t allow us. 15 Comments. Virgin text me in the 25th telling me yodel would contact - 5191673. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Options. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Well-informed. We would like to show you a description here but the site won’t allow us. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. - Create and view a Collect+ account. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. I’m not getting anywhere with the WhatsApp service. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I'm moving into a new place and the only information I've recieved is. Account - Cable. I don't work for Virgin Media. Welcome to our community forums and thank you for your first posts. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Because it was shittly designed, the people in the. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Yodel, returned to sender. Global Media Limited Customer Service telephone A. In this conversation. Manage your broadband, TV, home phone and mobile accounts in one place. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. not to me. Number of inclusive HD channels depends on package. 00 guaranteed…Thanks for reaching out to us regarding your issue. Now I have. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Sorry to hear you have been having issues with your Yodel delivery. Yodel is highly rated from customer reviews on Trustpilot. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Further exclusions & legal stuff apply. Just joined. on 22-04-2023 10:15. 7 million in fiscal 2021, up from £9. Now I have. Yes, Virgin Media returns in the UK are completely free. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Thanks. My delivery didn’t arrive yesterday. Mobile phone scam. . Hi Karubin welcome to the community! Thank you for posting. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. (England) I bought a mobile on contract from virgin media. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. 3:41 PM · Jul 24, 2023. I delayed delivery by Yodel for a week, but they are still intent on giving me another. I tried to contact Yodel customer service. The Virgin Media website will open in a new tab. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. I have had a look into your service on our system and I can see you recently contacted our team regarding this. No still no tracking number. Re: Virgin parcel scam. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. consumer polling and social media complaints. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. 15 Comments. Access your bills, diagnose faults and manage your package. SabrinaWe would like to show you a description here but the site won’t allow us. Some of you may already be aware of this company. Yodel stole my parcel. Virgin Mobile. Shop. Reece_MH. We would like to show you a description here but the site won’t allow us. Options. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. We would like to show you a description here but the site won’t allow us. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. - 4856480Send a parcel with Collect+. She called back and left a voicemail confirming that it was booked in and would be. As in the title. Max20000. . 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. I'm a Very Insightful Person, I'm here to share knowledge. . With the issues regarding your online account, that is part of an ongoing outage at this precise moment. And now Yodel's delivery tracker is saying that I am unauthorised to make. Options. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Yodel say I have to speak to Virgin to get the package re sent. I would be grateful for any advice on the best way to proceed. My Virgin Media App. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Browse Virgin Media Virgin Media Community. I would like to know if i can rearrange delivery or cancel the order. Manage Your Account. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). All materials are recycled using our UK downstream partners. But then the envelope arrived to return it and I used this instead. I was in all evening and no one came to my door. Virgin Media;. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Your Virgin Media return En route. @Zach_R. You're claiming one of them items wasn't sent back. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. The guy did say it would be a hub 5. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Virgin Media is part of the Liberty Global organisation, which also includes other media and. We would like to show you a description here but the site won’t allow us. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Virgin Media - please listen. I was never contacted. QuickStart, set up and connections. Have a good weekend. On our wavelength. Have checked junk/spam folder as well but nothing. Main menu; Bundles. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Yodel told me I had placed the delivery on hold which is complete rubbish . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Browse Virgin Media Virgin Media Community. The kit was due to be delivered on the 3rd. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Good afternoon. Entertain me; Broadband Deals. Thanks for your post and questions around 21CV. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Good afternoon. . . I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. on 16-09-2022 08:23. Thanks for your post and questions around 21CV. . Browse Virgin Media Virgin Media Community. Global Media Limited Postal Address and Map for A. We would like to show you a description here but the site won’t allow us. Mobile Your Account. - Track the progress of your returns. - Create returns labels for 300+ retailers. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Options. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. KF”In this conversation. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. - Find your nearest Collect+ store. 1 ACCEPTED SOLUTION. Joining in. 3 years ago: Text message from Virgin about a scheduled delivery. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Really disappointed, when I goo. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Global Media Limited A. Yodel returned to sender. the delivery itself is completely legit and all in my name. We would like to show you a description here but the site won’t allow us. i. Stay safe online. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. If your parcel is able to be rearranged, you will see the options that are available to you. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 10/11/23 15:13. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Options. Joining in. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Yodel failed to deliver. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Welcome to our community forums and thank you for your first posts. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Joining in. Thousands of Yodel stores nationwide. Mobile phone scam. We would like to show you a description here but the site won’t allow us. To whom is May concern. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Any ideas? ThanksYodel returned to sender. They never were. I have tracked the parcel but it now requires the post code of the place its being delivered to . Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Horrible, they treat customers like you own them something. Just have to wait and see. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Anything else on the BT network you could just use. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us.